ABOUT US & FAQ's

At Quality Arcades we don't stand behind cliche slogans, promises or whatever else other companies tend to do in order to create impression. Here, we do things different! We don't like to talk too much, we rather spend our time working at the shop. WE BUILD ARCADE CABINETS and that's what we do BEST. Just browse around the Net and your will stumble across hundreds of photos of our cabinets. We've built arcade machines for anyone ranging from regular folks like me and you, all the way to your local arcade venue, airbnb vacation homes, gentlemen clubs, barber and pizza shops as well as some industry giants such as some popular theme parks. Over the years, we've made the process here fully automated from the time you place your order to the moment the transportation company delivers it!

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Check out some of the FAQ's below and feel free to contact us if you need any further assistance.

Q: How long does it take to receive my cabinet? 
A: It depends on the volume of the orders we have at the moment. Average time is 3 to 3.5 weeks

Q: How is it going to be transported to my house?
A: Depending on the state you live in and the amount of orders we have going to your area, 95% of the time it’s Freight delivery(on pallet). Freight companies do NOT bring units inside your house. However, all units weigh in around 90 lbs so 2 people could very easily move it around if needed.

Q: Can I get an update on my order? I placed my order 5 days ago and haven't heard from anyone?!
A: To make all this all happen for you guys, we work 11-12 hour days and we try to minimize our email/phone correspondence and invest that time into work at the shop. With our high volume of orders, we just don't have the ability to call you to update you on what the current status is unless we will be late then you will hear from us. Not getting a call from us is a good thing, that means everything is going well and you should get your order in the regular timeframe. **If you have a custom order you need to get in touch with us prior placing the order, so we can further discuss it and make adjustments. 

Q: I haven't received a call from the transportation company but they said it was shipped 4 days ago?
A: Freight transportation companies will call you when the unit reaches your local terminal and then they will get in touch with you to schedule a residential truck delivery to your address. Same for all white glove carriers. Most drive 18-wheelers are going through freight terminals etc. so please be aware that getting a 6ft arcade is quite different process than a getting a small item through the regular postal office.