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FAQ

Check out some of the FAQ's below and feel free to contact us if you need further assistance.

Ordering

Can I get an update on my order? I placed my order 5 days ago and haven't heard from anyone?!    

We appreciate your patience. Please understand that we work 11-12 hour days, focusing on building everyone's arcades rather than engaging in extensive email or phone correspondence. Our factory is consistently busy, and we strive to meet the demand. If you've placed your order within the normal timeframe of 2-3 weeks, please refrain from calling or messaging for updates. Standard procedure for all US Freight Carriers involves calling the receiver(you)once the shipment reaches the local terminal(your local terminal). They will coordinate with you to schedule the delivery date and time. Not receiving a call from us is a positive sign, indicating that everything is progressing smoothly, and you should receive your order within the usual 2-4 week timeframe, depending on the shipping destination and weather conditions. In case of any complications leading to a delay, we will proactively reach out to you. We take pride in being an arcade factory that delivers fully built arcades from scratch in under a month, a service unmatched by other manufacturing businesses. 

If you have further questions or concerns, feel free to reach out, and we'll do our best to assist you.

Note: Custom orders, weather conditions, holidays could potentially delay the estimated receiving date by a few days. We are not responsible for that and have no control over it.

I've never received a confirmation for my order, but I see that the charge went through a few days ago?! What's going on?  

Our website requires either an email or a phone number for payment. In some cases, customers may register with their email, then create another account with their phone number due to password issues. When they check out, a text message is sent to the provided phone number for confirmation. The system automatically detects the information provided (email or phone) and sends the confirmation accordingly. If you haven't received confirmation and need a copy of the invoice, please reach out to us at support@qualityarcades.com, and we'll assist you promptly. We appreciate your understanding.

 

Shipping, Returns & Exchanges

 What is the estimated delivery time for my arcade cabinet?

The delivery time varies based on our current order volume and weather conditions. On average, the turnaround time is 2 to 3.5 weeks, with the exact duration depending on the shipping destination. We do our best to manufacture your custom arcade in 2-3 days from the time you place the order.

What is the transportation method for delivering the arcade to my house?   

All arcades are shipped on pallets through various LTL Freight Shipping companies. It's important to note that these freight companies do not bring the units inside your house. However, since all full size arcade machines weigh between 95-130 lbs, it is easily manageable for two people to move them if needed.

What is the shipping cost?

Due to our high volume, we've secured the lowest shipping rates in the country. Instead of keeping the discounted rates for ourselves, we've passed the savings on to you, our clients. Our shipping rates have been reduced from around $500 to the mid-high $300 range per arcade cabinet for all states, excluding PR, AK, and HI (we do not ship to those areas). The $350 charge covers all shipping and handling costs, including a pallet, a sturdy heavy-duty box, straps, packaging film wrap, and supplies. It also includes all transit charges, along with an additional residential and lift-gate delivery fee. Rest assured, the $350 flat rate we offer is the lowest freight cost available for a 6 ft. arcade machine.Be on the lookout because we sometimes offer Free Shipping promotions for specific areas, and you wouldn't want to miss out on the opportunity to save even more.

I haven't received a call from the transportation company, but the website says fulfilled 4 days ago? I'm worried that it's probably lost?  

Freight transportation companies follow a process where they call you once the unit reaches your local terminal to arrange a delivery date and time for residential delivery. Large freight trucks, typically 18-wheelers, go through multiple terminals before reaching the final destination. Please understand that receiving a large item like this involves a different process than receiving a small item through the regular postal office. 

If you haven't received a call yet, it's likely that the unit is still in transit. Please allow for the standard processing time, and the transportation company will reach out to coordinate the delivery. If you have any concerns or need further assistance, feel free to reach out, and we'll do our best to help.