Terms and Conditions

Terms and Conditions

The following Terms and Conditions of Sale applies to all items and arcades we sell, and the Purchaser (Buyer) agrees to all terms below by making any purchase from Qualityarcades.com website:

Product Set Up:

All arcade cabinets are custom made from scratch in the way you order them. After manufacturing is complete, they are getting picked up and transported through commercial freight carriers and arrive fully assembled. They also require a small amount of setup time and all you need to do is read the 1 page step by step instruction located on back of the cabinet inside the small mylar bag. If you still need any help we can correspond through email or get on a call and help you out. To remove the packaging and dismount the unit from the pallet, you would need a drill driver or an electric screwdriver and scissors. We cannot be held responsible for any damage to items due to improper setup. In the event that setup is provided by a third party or the delivering company, we assume no responsibility for damage to the item or the premises in which the items is being delivered. If you're placing the product on a carpet, please make sure to attach an L-shaped bracket to ensure stability. If you need assistance finding one, please email support@qualityarcades.com We do not accept responsibility if it's not secured appropriately.  

Delivery Times:

Qualityarcades.com makes no guarantee, expressed or implied, on the delivery time of any products sold. Any estimates given are subject to change and are dependent on time and method of payment, product availability, and turnaround times of shipping companies. Shipping to Hawaii, Alaska, Canada are subject to price change from the flat rate $295 on here and need to be discussed prior placing an order on our website so we can provide an accurate shipping quote if reached out directly. The shipping address provided by the customer must be accessible by a semi-truck unless previously discussed with us prior ordering(we can check your street access using map software). If the customer provides a shipping address that is not accessible, any auxiliary charges incurred must be paid by the customer. If a customer is unable to receive an item due to inaccessibility and it is returned, it will be considered a refusal to take delivery and will be subject to a partial refund according to the Cancellations and Returns Policy below.

Product Inspection:

We advise that you immediately unpack items upon receipt in the presence of the shipping company to inspect for any possible damage. Understand that a signature or acceptance from you automatically denies any insurance claim we file with a shipping carrier according to their policies. If a product is damaged, you must leave a note on the shipping’s paperwork or ask the carrier to do it for you while you're there and then refuse the shipment. You must also immediately contact us so we can make a report. We will file an insurance claim with the shipping company and deal with them while in the meantime work on making you a new unit. Minor damage including small scratches and nicks may be present on the item and represent normal wear from product packaging and transit. This damage does not warranty refusal of delivery or a product return.

Cancellations and Returns:

We make arrangements to prepare all arcade cabinets for shipment as soon as they are manufactured in the specs you've requested. Due to the nature of our products and the process of manufacturing, every cabinet is considered custom and made according to the selections you made when placing your order. Please understand that once an order is placed, we are starting to work on your order right away. All orders are hand made and customized to your specifications. Transportation booking is made within the next 24-48 hours after an order is placed and not refundable. Authorized cancellations, will be subject to 25% restocking fees. Customizations such as wraps, trackball, light-guns, spinners and other additional parts are ordered through third party vendors and also not subject to a refund or part of our warranty. Please contact us at support@qualityarcades.com if you have any problems with your order within 24 hours of purchase. Refusal to take delivery of products will result is in a refund of 50% of the purchase price, minus applicable shipping and storage costs. We do accept returns as long as item is in the original condition as received, just contact us within 1 day of delivery confirming you'll be sending it back and arrange/ship items back within 7 days of delivery. We do not guarantee how the Buyer uses the cabinet or if they make any assumption to the functionality or capabilities of the content the cabinets are capable of, neither is that subject for return. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. 


Our 6 months Limited Warranty, covers phone diagnosis and shipping you replacement of defective parts for up to 6 months after you receive your machine. This warranty does not cover abuse or misuse or any item that is moved or repaired without authorization by us. Arcades used at a rental property are excluded from any warranty. 

Legal Fees:

We have the right to collect from purchasers all reasonable costs and expenses incurred in collection of any sums owed by Purchaser and we shall not be obligated to make any further deliveries to Purchaser. Such reasonable costs and expenses shall include, but not be limited to, reasonable attorney’s fees.

4-Way vs 8-Way Joystick movement:

All units come with a standard 8-Way Joysticks. It means how many directions the joystick will move in. The 8-Way we install detects movement in the up, down, left, right, and all 4 diagonal directions. 99% of the Multi-Arcade cabinets nowadays use these since it allows you to play majority of games out there.

A 4-Way refers to a 4 direction movement and those joysticks only allow movement in the up, down, left and right directions. Original P@cMan cabinets from back in the day come with those type of joysticks since diagonal movement is not needed and it also makes it easier to execute the directions very easily. If you attempt to play a 4-way game with a 8-Way Joystick we recommend to practice hitting the 4 directions accurately without hitting any diagonal directions. This will ensure a perfect play/movement. Another option is to turn the restrictor(circular) joystick plate located on the bottom of the joystick core until it locks the movement to a 4-way.

For those of you who want an authentic 100% 4-Way restricted movement we suggest you to purchase and install a 4-way only joystick online and add it to the control panel.


The purchaser (Buyer) confirms that they have read, and agrees to, all terms, conditions and store policies listed in this document.