Terms and Conditions
Last updated: September 21, 2026
Terms and Conditions of Sale
Please read these Terms before ordering. They contain a release of liability, an indemnity, a limitation of liability, mandatory arbitration, and a class-action waiver. By placing your order and completing your purchase, you agree to these Terms and Conditions.
These Terms and Conditions of Sale ("Terms") apply to every product sold through qualityarcades.com by Quality Arcades ("Quality Arcades," "we," "us"). The purchaser ("Buyer," "you") confirms they are at least 18 years old, are purchasing for themselves or an entity they are authorized to bind, and have read and agree to these Terms. These Terms, together with our Privacy Policy and the instruction sheet delivered with the product, are the entire agreement between you and Quality Arcades and replace any earlier terms, quotes, or conversations.
1. Custom-Built, Factory-Direct Products
Quality Arcades is a manufacturer. Every arcade cabinet is built to order in our own shop to the selections you make at checkout and sold to you factory-direct, with no retailer or distributor in between. Because each unit is custom-built and hand-finished, every cabinet is a custom order for purposes of the cancellation and return terms below.
We start building the moment your order is processed. Ordering a Quality Arcades cabinet works like ordering a custom-built car: you choose the size, finish, artwork, controls, and options, and the factory builds that exact configuration for you. Because of our production volume, your order enters the build queue immediately — we do not hold orders for a day or two — and materials, labor, and freight are committed to your specific configuration from that point. That is why orders cannot be cancelled and why the cancellation and return terms in Section 7 apply. Please review your selections carefully before placing the order. The cabinet is "as described" if it matches the configuration shown in your order confirmation. Minor cosmetic variation is normal on a hand-built product and is not a defect. Screen colors vary; we do not guarantee an exact match between your display and the finished product.
Production and delivery estimates. Typical production time is 2–4 business days. Production may take longer during holidays or busy seasons. After shipment, estimated transit time is 3–5 business days for the East Coast and 4–8 business days for the West Coast. Production and transit times are separate estimates and may vary with carrier scheduling and conditions. If you need delivery by a specific date, please contact us before ordering.
2. Intended Use
Quality Arcades cabinets are designed and sold for indoor residential use by adults. Any other use — including in a business, bar, restaurant, arcade, rental property, short-term rental, school, office, event, or any place open to the public — is at the Buyer's sole risk and is subject to Section 6.
3. Warranty and Support Eligibility
Warranty and support are available for cabinets purchased new directly from Quality Arcades, including cabinets purchased as gifts. Please provide the original order number and purchaser details so we can verify the purchase. Warranty coverage begins on the original delivery date and is subject to Section 9.
We do not provide warranty coverage, setup assistance, phone or email diagnosis, replacement parts, documentation, or other support for machines purchased used or second-hand, including through a private seller, marketplace, auction site, classified listing, liquidator, or reseller. Machines with added modifications are subject to Section 4.
We cannot verify the condition or configuration of machines purchased used or second-hand. Please have your original order details ready when contacting us for support.
4. Modifications
Support and warranty apply to the cabinet as built and delivered by Quality Arcades. We do not provide assistance with, and the warranty does not cover, any unit on which the owner or a third party has added, replaced, or rewired controls, including additional controllers, joysticks, trackballs, spinners, light guns, or custom control panels; replaced the display, computer, board, power supply, or other internal components; or otherwise modified the cabinet from its delivered configuration. Any such modification voids the Limited Warranty in full and releases us from any claim relating to the modified unit. We do not offer consulting, custom-build advice, or troubleshooting for owner modifications.
5. Safety Requirements, Warnings, and Assumption of Risk
An arcade cabinet is a tall, heavy piece of electrical equipment with moving controls and a bright display. You agree to read the instruction sheet and the warning label on the unit before use and to follow them. In particular:
a. Anchoring — required. The cabinet must be anchored to a wall stud using the anti-tip bracket, which we include with every cabinet at no charge, before it is used, and must be re-anchored whenever it is moved. Do not lean on, climb on, hang from, rock, or pull the cabinet. Do not place it on an uneven surface or a thick rug without anchoring. An unanchored cabinet can tip and cause serious injuries. You are solely responsible for anchoring the unit.
b. Adult supervision — required. The cabinet is not a toy. Children must be supervised by an adult at all times when near or using the cabinet.
c. Photosensitive seizure warning. A small percentage of people may experience seizures or blackouts when exposed to flashing lights or patterns on the display, even with no history of seizures. Stop use and consult a physician if you or anyone using the cabinet experiences dizziness, altered vision, twitching, or loss of awareness.
d. Electrical. Connect only to a properly grounded outlet. Do not use with damaged cords, in wet or humid locations, or outdoors. Unplug before cleaning or moving.
e. Moving and setup. The cabinet weighs approximately 95–140 lbs. Use two adults to unpack, move, or reposition it. Keep hands clear of pinch points. Damage or injury during setup — including setup by a third party or by the delivering carrier — is not our responsibility.
f. Prolonged use. Take regular breaks. Stop if you experience discomfort in the hands, wrists, arms, eyes, or back.
Assumption of risk and release. You understand that using an arcade cabinet involves risks including tip-over, electrical hazard, pinch and strain injuries, and seizure, and that these risks are increased if the cabinet is not anchored, is moved, is used by unsupervised children, or is modified. To the fullest extent Florida law allows, you assume these risks and release Quality Arcades from any claim for injury or property damage arising from use of the cabinet, including claims based on our negligence, except where caused by our gross negligence or intentional misconduct or by a defect in the cabinet as we delivered it.
6. Commercial and Non-Residential Use
If you place the cabinet in any location described in Section 2 as non-residential, you agree that:
- you do so entirely at your own risk and Quality Arcades makes no representation that the cabinet is suitable for that use;
- you are solely responsible for anchoring, routine inspection, maintenance, supervision of users, and compliance with all laws, codes, and licensing that apply to your venue;
- the Limited Warranty does not apply to units used in any non-residential setting;
- you will maintain commercial general liability insurance covering the venue and the cabinet's use in it; and
- you will indemnify Quality Arcades under Section 11 for any claim by any patron, guest, employee, contractor, or other person arising from the cabinet's presence or use at your venue.
7. Cancellations, Returns, and Payment Disputes
Production and freight booking begin immediately after an order is placed.
Cancellations are not accepted once an order is placed. Where we authorize a cancellation at our sole discretion, it is subject to a 30% restocking and labor charge plus any freight or bill-of-lading costs already incurred.
Returns. To request a return, contact support@qualityarcades.com within 7 days of delivery and ship the unit back within 7 days of delivery. Returns are accepted only where the cabinet is in the condition received. The refund is the product price less a 20% restocking charge; shipping charges are not refunded. The person returning the unit is responsible for arranging and paying for return freight and insurance to the address we provide. Any loss in value from damage, use, or missing parts is deducted from the refund. We process refunds within 3 days of receiving the returned goods.
Add-ons. Wraps, trackballs, light guns, spinners, and other add-on components are sourced from third-party vendors and are non-refundable and excluded from the warranty.
Payment disputes. You agree to contact us and allow us 10 business days to resolve any concern before disputing a charge with your bank or card issuer. Your signature on the carrier's delivery receipt is your acceptance of the cabinet. Because the cabinet is a custom product built to the configuration you selected, filing a chargeback after accepting delivery, or for a reason covered by these Terms, is a breach of these Terms; you remain responsible for the full purchase price plus any chargeback fees and collection costs under Section 12.
8. Intellectual Property
All cabinet designs, artwork created by Quality Arcades, photographs, product names, and the Quality Arcades name and logo are our property and may not be copied or used without our written permission.
9. Limited Warranty — 2 Years on the Build
Quality Arcades provides eligible purchasers and gift recipients (Section 3) a 2-year Limited Warranty from the date of delivery on our workmanship and assembly: the cabinet construction, control panel assembly, wiring, and the way the components were installed and put together by us. If a defect in our assembly appears under normal residential use during those two years, we will diagnose it by phone or email and, at our discretion, ship replacement parts or provide repair instructions. Labor, on-site service, and return freight are not included; the Buyer installs replacement parts with our guidance. Replacement parts or repair are your sole and exclusive remedy under this warranty.
Components we install but do not manufacture — the display, computer or board, power supply, and similar parts — are covered by their own manufacturers' warranties, which vary by supplier; we will help you identify the manufacturer and coverage.
This warranty does not cover: units purchased used or second-hand (Section 3); units with added modifications (Section 4); units used in any non-residential setting (Section 6); abuse, misuse, neglect, liquid or power damage, or accidents; units moved, opened, or repaired without our written authorization; third-party add-on components (Section 7); or normal wear, cosmetic issues, or consumable parts.
To the extent permitted by law, any implied warranties, including merchantability and fitness for a particular purpose, are limited in duration to the 2-year term of this Limited Warranty, and no other express warranty is given. Some states do not allow limitations on implied warranties, so this may not apply to you. This warranty gives you specific legal rights, and you may have other rights that vary by state.
10. Limitation of Liability
To the fullest extent permitted by law, Quality Arcades' total liability for any claim arising from a product, an order, or these Terms — whether in contract, warranty, tort (including negligence), strict liability, or otherwise — is limited to the amount you paid for the product that gave rise to the claim. We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, lost use, or damage to other property, even if advised of their possibility. Because some states do not allow these limitations, in those states our liability is limited to the maximum extent the law allows.
11. Indemnification
You will defend, indemnify, and hold harmless Quality Arcades and its owners, employees, contractors, and agents from any claim, demand, loss, liability, damage, or expense (including reasonable attorneys' fees) brought by any person other than you — including any family member, guest, child, tenant, patron, customer, employee, or contractor — that arises from: (a) use of the cabinet by anyone at your residence or any other location under your control; (b) failure to anchor, supervise, maintain, or use the cabinet as instructed; (c) any modification of the cabinet; (d) any non-residential or commercial use; or (e) your breach of these Terms or of any law. This obligation does not apply to the extent a claim is caused by our gross negligence, intentional misconduct, or a defect in the cabinet as we delivered it.
12. Collection Costs
If any amount owed to us is not paid, including amounts reversed by a chargeback in breach of Section 7, we may recover all reasonable collection costs, including reasonable attorneys' fees, and are not obligated to make further deliveries to the Buyer.
13. Dispute Resolution; Class Action Waiver; Time Limit
Any dispute arising out of these Terms, any order, or any product — including any claim for personal injury or property damage — will be resolved by binding, individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules before a single arbitrator in the State of Florida. The Federal Arbitration Act governs this section. Claims may be brought only in an individual capacity, not as a plaintiff or class member in any class, collective, or representative proceeding, and the arbitrator may not consolidate claims of different buyers. If a dispute proceeds in court for any reason, both parties waive trial by jury. Either party may bring an individual claim in small-claims court instead of arbitration.
Any claim must be brought within one year after it arises or it is permanently barred, to the extent the law allows. This section survives completion or cancellation of any order.
14. Shipping and Delivery
Territory. We ship only within the contiguous United States (the lower 48 states). We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, any other U.S. territory, APO/FPO addresses, or any address outside the United States. Orders placed with a shipping address in any of those locations will be cancelled and refunded, less any freight or bill-of-lading costs already incurred.
Cost. Shipping is a single freight charge calculated automatically at checkout once you enter your shipping address. It covers the pallet, crate, packaging, transit, the delivery appointment, and curbside liftgate service. Our standard freight rate is $429 per cabinet. Because we group orders by route, most orders ship for less — from $65 — and the rate shown at checkout for your address is the rate that applies to your order.
How our shipping rates stay low. We ship cabinets every week, so our carrier rates are negotiated rather than retail; we build in batches and group orders by region, so an order shipping within roughly 200–250 miles of an existing route travels on the same consolidated freight lane at a lower cost; and we pallet, wrap, and crate every cabinet in our own shop. We pass the resulting saving to the customer as a reduced shipping rate. Because consolidation depends on where other orders are going in a given week, the rate for a given address can change from week to week; the checkout always shows the current rate for your address.
Method. All cabinets ship by LTL freight with a delivery appointment and curbside liftgate service. Inside delivery and white-glove service are not included; ask us before ordering if you need them and we will check availability and cost in your area. We recommend two adults be present at delivery.
Access. The delivery address must be accessible to a semi-truck unless agreed with us in writing before ordering. Additional carrier charges caused by an inaccessible address are the Buyer's responsibility.
Timing. Typical production time is 2–4 business days. Production may take longer during holidays or busy seasons. After shipment, estimated transit time is 3–5 business days for the East Coast and 4–8 business days for the West Coast. Production and transit times are separate estimates and may vary with carrier scheduling and conditions. If you need delivery by a specific date, please contact us before ordering. See Section 1.
Missed or refused delivery. If you cannot accept delivery at the scheduled appointment, the carrier's redelivery fee (typically $200–$300) and any storage fees are your responsibility. Refusal of delivery for any reason other than documented transit damage (Section 15) is treated as a refused order and refunded at 70% of the purchase price (a 30% deduction), less shipping, storage, and redelivery costs.
Billing and shipping addresses. Our payment processor's fraud screening may cancel and refund orders where billing and shipping addresses differ. If yours will differ, tell us at the time of ordering or within 48 hours. Freight is booked within 24–48 hours of an order; if an order is cancelled or refunded after booking, or the address is changed, the Buyer is responsible for the resulting bill-of-lading fees.
15. Inspection on Delivery and Transit Damage
Unpack and inspect the cabinet while the driver is present. Signing the delivery receipt without noting damage is your acceptance of the cabinet and releases the carrier.
If the cabinet is damaged in transit: note the damage on the delivery paperwork, refuse the shipment, photograph the damage, and contact us the same day. We will file the carrier claim and begin building your replacement. Minor scuffs, small scratches, or nicks consistent with freight packaging and handling are normal and are not grounds for refusal or return.
16. Governing Law
These Terms are governed by the laws of the State of Florida and the Federal Arbitration Act, without regard to conflict-of-law rules.
17. General
If any provision of these Terms is held unenforceable, it will be enforced to the maximum extent permitted and the remainder stays in effect; if the class-action waiver in Section 13 is held unenforceable as to a particular claim, that claim will proceed in court, not in class arbitration. Our failure to enforce a provision is not a waiver. Headings are for convenience only. Except for gift purchases covered under Section 3, you may not assign these Terms or any warranty; we may assign them to a successor. We may update these Terms by posting a revised version; the version in effect when you place an order governs that order.
18. Contact
Questions about these Terms: support@qualityarcades.com or (800) 705-9901.