Shipping policy

Quality Arcades makes no guarantee, expressed or implied, on the delivery time of any products sold. Estimates depend on payment, product availability, and the carrier, and they can change.

Territory. We ship only within the contiguous United States (the lower 48 states and the District of Columbia). We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, any other U.S. territory, APO/FPO addresses, or any address outside the United States. Orders placed with a shipping address in any of those locations will be cancelled and refunded, less any freight or bill-of-lading costs already incurred.

Cost. Shipping is calculated each week from order volume. This week's discounted rate is $0 anywhere in the lower 48 states and the District of Columbia. It does not change by ZIP code. It covers the pallet, crate, packaging, transit, the delivery appointment, and curbside liftgate service. Add the cabinet to your cart to confirm it. Checkout shows $0. That is the amount you pay. This week's rate is not held if you leave and come back later.

How our shipping rates stay low. We ship cabinets every week, so the rate is calculated from that volume rather than a one-off retail quote. We build in batches, group orders by region, and pallet, wrap, and crate every cabinet in our own shop. This week's discounted rate is $0. It is the same for every address in the lower 48 states and the District of Columbia. A later week can have a different rate. Checkout shows this week's rate before you pay, and it is not held if you come back later.

Method. All cabinets ship by LTL freight with a delivery appointment and curbside liftgate service. Inside delivery and white-glove service are not included. Ask us before ordering if you need them and we will check availability and cost in your area. We recommend two adults be present at delivery.

Access. The delivery address must be accessible to a semi-truck unless agreed with us in writing before ordering. We can check your street access before you order. Additional carrier charges caused by an inaccessible address are the buyer's responsibility. If the shipment is returned because it could not be delivered, that is a refusal of delivery.

Timing. Typical production time is 2–4 business days. Production may take longer during holidays or busy seasons. After shipment, estimated transit time is 3–5 business days for the East Coast and 4–8 business days for the West Coast. Production and transit times are separate estimates and may vary with carrier scheduling and conditions. If you need delivery by a specific date, contact us before ordering.

Missed or refused delivery. If you cannot accept delivery at the scheduled appointment, the carrier's redelivery fee and any storage fees are your responsibility. Refusal of delivery for any reason other than documented transit damage is treated as a refused order and refunded at 70% of the purchase price (a 30% deduction), less shipping, storage, and redelivery costs.

Billing and shipping addresses. Our payment processor's fraud screening may cancel and refund orders where billing and shipping addresses differ. If yours will differ, tell us at the time of ordering or within 48 hours. Freight is booked within 24–48 hours of an order. If an order is cancelled or refunded after booking, or the address is changed, the buyer is responsible for the resulting bill-of-lading fees.

Inspection on delivery. Unpack and inspect the cabinet while the driver is present. Signing the delivery receipt without noting damage is acceptance of the cabinet and releases the carrier. If the cabinet is damaged in transit, note the damage on the delivery paperwork, refuse the shipment, photograph the damage, and contact us the same day. We will file the carrier claim and begin building a replacement. Minor scuffs, small scratches, or nicks consistent with freight handling are normal and are not grounds for refusal or return.